If you feel you need a refund, please go into your Marketplace account and request a refund there using the following steps:
- Go to My Account > Purchase History.
- From your order history, select the correct order.
- “Request a Refund”.
- Then fill out the refund order form.
- Marketplace Support will request information once the refund request is generated.
*The refund option is available for 25 days after date-of-purchase. Per the Customer Agreement of Marketplace. (https://magento.com/legal/terms/marketplace)